Refund & Cancellation Policy

1. Platform Subscription Tiers

For recurring platform access tiers (e.g., Monthly or Annual Pro subscriptions):

• Cancellation: You may cancel recurring subscriptions at any time via your Billing Dashboard (/billing/dashboard). Upon cancellation, your access remains active until the end of the paid billing period, with no subsequent renewals billed.
• 7-Day Initial Guarantee: New subscribers may request a full refund within 7 calendar days of their initial registration if they have not initiated formal application filing workflows.

2. Consultation Bookings

For scheduled appointments with verified immigration and mobility consultants:

• Notice of 24+ Hours: Cancellations made at least 24 hours prior to the scheduled consultation slot are eligible for a 100% refund or free slot rescheduling.
• Less than 24 Hours: Due to allocated professional time, cancellations made with less than 24 hours notice or client no-shows may incur an administrative retention fee up to 50% of the session fee.

3. Non-Refundable Items

The following are strictly non-refundable once initiated:

• Government visa, apostille, or residency filing fees disbursed to official state bodies.
• Certified document translation, biometric validation, or notary fees executed by external third-party partners.

4. Refund Processing & Claims

Approved refunds are credited back to the original payment instrument within 5 to 7 business days via our payment processor (Cashfree Payments). To submit a refund inquiry, contact info@aidniglobal.in with your invoice number and account details.